1. General
1.1 BikeRunner is an online platform that provides mediation of bike puncture repairs and related tasks between a freelance person (“Runner” or “Freelancer”) and platform users (“Customer”).
1.2 A person who applies to become a Runner undergoes an authentication process. If the Runner is approved, the Runner will receive guidelines on how tasks mediated by BikeRunner should be solved.
1.3 Customers can book jobs that may include bicycle puncture repairs. The prices are pre-set for all services available on BikeRunner.
1.4 When a task is communicated through BikeRunner, the selected Runner independently coordinates the types of tasks to be solved as asked and communicates back to BikeRunner and the customer when it can be solved. BikeRunner support can be used as an intermediary for further communication with the customer if needed.
1.5 The Freelancer understands that they, as a freelancer, are responsible for the quality of their work, and that it is their responsibility to acquire the competences and tools needed to perform the job. The Runner is free, and even encouraged, to decline performing a task at any point (also after accepting it), if the Runner deems the job too complicated for their competence.
1.6 If BikeRunner is not able to get paid by the customer, the Runner cannot be paid either. If BikeRunner deems it mandatory to repay/compensate a customer because of a job badly done, the Runner is economically responsible for this – and if payment is not made, the Runner might be obliged to perform future tasks without payment.
2. Collaboration between Freelancer and BikeRunner
2.1 The Freelancer must be approved to be established as a Runner on the Platform. The Freelancer applies for approval by ensuring that all information asked for is delivered correctly, truthfully and on time.
2.2 The Freelancer can assume mediated tasks when the Freelancer has met the requirements set by BikeRunner in the application process.
2.3 Working hours may vary from week to week according to what the Freelancer communicates to BikeRunner. BikeRunner does not guarantee a certain number of hours or tasks. Tasks are sent out to all available Runners matched with the customer’s address, and the first Runner to accept who is able to perform the task within the deadline will be appointed the task.
2.4 The Runner is required to keep their availability and contact information updated at all times. The Runner is free to abort or pause the collaboration at any time, although doing so does not free them of responsibility for tasks already performed.
2.5 The Freelancer agrees that BikeRunner may contact them by phone and email at any time about a task, unless otherwise agreed upon.
2.6 The Freelancer will receive both an email and a text message when a task is available for them. The Freelancer understands that if they continually don’t answer accept/not accept on task requests, BikeRunner is free to remove them from the force of Runners after a final warning has been sent by email with a deadline for reply.
2.7 The Freelancer understands that if they are not able to fix the task within the current timeframe set by BikeRunner (order time until fixed bike), the task might be passed on to another Runner. The Freelancer also understands that if the Runner themselves, or BikeRunner, deems the Runner unable to perform the task based on competences, BikeRunner is free to pass the task on to another Runner.
2.8 The Freelancer understands that BikeRunner keeps an internal rating system while running the pilot project, and if a Runner fails to comply with any of the general conditions written here, this will influence the number of tasks the Runner is likely to get.
2.9 If the Freelancer chooses to end the collaboration with BikeRunner, the Runner is obliged to return merchandise given to them by BikeRunner (such as saddle covers, stickers, balloons etc.).
3. Settlement
3.1 The Freelancer cannot determine their own price for services rendered. A Runner can ask for additional compensation if the job differs highly from the job as described on the website, but is required to notify BikeRunner and the customer of such requests before the service is started. The job cannot be performed at another price than shown on the order unless it is pre-approved by BikeRunner and the customer.
3.2 If the Freelancer has earned more than 50,000 DKK in 12 consecutive months, the Freelancer is obliged to make BikeRunner ApS aware of this and to register for VAT.
3.3 Customers pay for the service through BikeRunner, which sends an invoice to the customer after the service is rendered and approved by the customer. In cases where the customer is not able to pay through the payment process set up by BikeRunner, the Runner can receive the money from the customer and afterwards forward the 15% commission of the total price to BikeRunner. BikeRunner should always be notified in advance of such conditions by the Runner.
3.4 The total payment after deduction of BikeRunner’s commission will be paid through MobilePay to the number provided by the Freelancer. BikeRunner strives to pay the Runner as soon as possible and will strive to make payments at least once a week. If these deadlines cannot be met, Runners will be notified. BikeRunner cannot be held responsible for late payment by the customer, but will shoulder the responsibility of collecting the money owed by the customer by relevant means, also on the Runner’s behalf.
3.5 BikeRunner’s commission is currently 15%. All rates are inclusive of VAT.
3.6 The Freelancer is required under Danish law to report remuneration as B income to SKAT. The Runner is also able to report task-related expenses to SKAT, which can be deducted.
3.7 The Freelancer gives their consent to BikeRunner to invoice the customer and to hold the payment in the company until it can be paid out to the Freelancer at the earliest convenience.
4. Expenses
4.1 If/when the Freelancer’s work involves tools, spare parts, travel and so forth, the Freelancer carries all necessary expenses. These expenses can be deducted in tax.
5. Illness and vacation
5.1 The Freelancer bears the expenses for absence due to illness and holiday.
5.2 The Freelancer is required to inform BikeRunner as soon as possible if they have fallen ill and therefore cannot carry out a task they have already accepted.
6. Other duties
6.1 Freelancers can have other duties besides BikeRunner – such as other jobs, studies etc.
7. Confidentiality and privacy policy
7.1 The Freelancer may not transfer, use or allow others to use BikeRunner’s trade secrets or other information about BikeRunner or its customers, regardless of its nature, that is not publicly available.
7.2 The Freelancer may not acquire or attempt to acquire knowledge of or availability of BikeRunner’s confidential information as described in Section 7.1. The Freelancer must be circumvented and keep the information safe to prevent it from accidentally coming to the knowledge of third parties.
7.3 The Freelancer must deliver BikeRunner’s confidential information as described in Section 7.1 to BikeRunner as soon as the collaboration ends and may not keep a copy of the information.
7.4 The Freelancer’s obligations under sections 7.1–7.3 apply both during the cooperation and at any time after the end of the cooperation.
7.5 The Runner agrees that BikeRunner, during the time the Freelancer is open to receiving tasks from BikeRunner, keeps the contact information of the Runner such as name, address, email, phone number, communications, task history and ratings. The Runner can at any time ask to see any records kept by BikeRunner on the Freelancer.
8. Duration
8.1 BikeRunner may revoke the Freelancer’s approval at any time without notice and terminate this Cooperation Agreement.
8.2 The Freelancer may terminate this Collaboration Agreement and end their work for BikeRunner.
9. Other terms
9.1 The cooperation relationship is not governed by collective agreements or agreements.
9.2 If there is a disagreement between the Freelancer and BikeRunner which they cannot solve in simplicity, the disagreement is determined at Copenhagen City Council.
10. App terms and permissions
10.1 All information collected by the app is stored on a secure server.
10.2 All Runner profile data will be removed on request. Simply write an email to contact@bikerunner.dk if you want to be completely deleted.
10.3 When “Express orders” are activated on the app’s settings page, the app will track the Runner’s location for as long as “Express orders” are active. As soon as the Runner deactivates “Express orders”, the app will stop tracking the Runner’s location. Location is tracked in the background, and the Runner’s location is continuously sent to the BikeRunner server in order for customers to send express orders to the Runner. Please note that this location tracking also happens when the app is closed, but it can be switched off at any time by deactivating “Express orders” on the settings page.
Senest opdateret: 28 June 2021